Frequently Asked Questions

Everything you need to know about your NeoCell experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

NeoCell offers a 30-day hassle-free return policy. Items must be unworn, unwashed, and include all original tags. Visit our Returns Portal to start your process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

Yes, NeoCell is committed to ethical fashion. We use organic cotton and recycled synthetic fibers in 80% of our current collection to reduce our environmental footprint.

Do you offer a size guide for your apparel?

Absolutely. Every product page features a detailed 'Size & Fit' guide with specific measurements to help you find your perfect match.